Return Policy

Return & Exchange Policy 

We want every purchase to feel special and aligned with your vibe. Because our products are custom-made and often one-of-a-kind, our return policy is limited but fair.

Apparel & Merchandise

No returns/exchanges for wrong size, change of mind, or buyer error (please check size charts carefully).

Defects or printing errors: Contact us within 14 days of delivery with photos of the issue. We’ll gladly replace or refund the item.

Lucy’s Resin Creations

Lucy's resin art is handcrafted and unique — most pieces are one-of-a-kind and cannot be exactly replicated. Because of this:

No returns unless the item arrives damaged.

If your resin piece arrives damaged, you may choose between:

Refund of your order, or

Replacement: Lucy will create a similar piece for you. Please allow up to 1 week for crafting, plus drying and hardening.

Non-Returnable Items

Worn, washed, or used apparel

Custom designs created specifically for you

Clearance or sale items

How to Start a Return

Email Emoceansplanet@gmail.com with:

Your order number

Photos of the issue

Whether you prefer a refund or a replacement

We’ll respond within 2–3 business days with the next steps.